OiEau - Annual report

Martinique – Assistance in updating and managing the ODYSSI customer database In themunicipalities of Fort deFrance, Schoelcher, Lamentin and St Joseph, the ODYSSI authority applies the water and sanitation policy of CACEM (Urban Community of Central Martinique). It must ensure constant distribution, optimise the output of its network and adapt to recurrent droughts caused by climate change. To achieve this, it is essential that ODYSSI ensure its financial stability. One avenue for improvement is to ensure the proper management of customers and debt collection. To do this, a totally reliable "subscribers" database is needed. However, due to successive transfers and inaccurate updates, the data gradually deteriorated. "By improving our customer da- tabase, we can obtain revenue wit- hout having to make investments and this will improve our service and our assets", says Mr. RENE-CORAIL - Assistant General Manager - ODYSSI As part of an operation initiated in 2020 and to be completed in 2021, OiEau is assisting the water authority to analyse the customer database, detect inconsistencies in names and addresses and "repair" it so the authority's legitimate revenues can be better collected. This regularisation will reduce invoicing and collection costs and increase revenues by 5-8%. To carry out this task, OiEau calls upon its technical know-how and data management skills to: • Analyse the consistency of the "Subscribers" database. • Cross-check with other "addressed" public records and make initial corrections. • Support and train teams on the ground who are in charge of fine-tuning and correcting any remaining errors. "Water Treatment Technician" vocational diploma - partnership with Apprentice Training Centre (CFA) in Ahun A vocational diploma is a certificate issued by the French Ministry of Labour, stating that the holder has mastered the skills, aptitudes and knowledge required to practise a trade. The Ministry delegates the training and the organisation of examinations to Training Centres that comply with a certain number of statutory commitments. They then obtain an Accreditation issued by the Prefect of the region. Problems recruiting water sector specialists are foreseen over the next 5 years (see p. 33), so OiEau has joined forces with the Apprentice TrainingCentre (CFA) inAhun (Creuse) topropose a training course and certification of skills. The course is a 10-month work-study programme that leads to a professional qualification as a Water Treatment Technician. The CFA in Ahun and OiEau will complement each other, sharing teaching and allowing participants to practice on OiEau's technical and educational facilities. The aim is to start the first training course in September 2021. For those OiEau training modules concerned, this process will allow professionals who had previously followedmodules included in theOiEau training catalogue to obtain the certification, via the Validation of Prior Experience (VAE). 55